Orders placed before 2pm PST Mon-Fri ship same day. Orders placed after 2pm PST Mon-Fri ship next day. Orders placed after 2pm PST Friday-Sunday ship the following Monday.
Returns are available for new un-used goods in their original packaging within 30 days of purchase. Please contact us for an RMA to initiate a return. Returns will be refunded when the goods are received less their outbound and inbound shipping and any additional costs incurred.
Your Mellow Drive has a 2 year manufacturers Warranty from Mellow GMBH. Your Battery pack has a 1 year manufacturers warranty from Mellow GMBH. Mellow USA is the distributor for Mellow GMBH. Your warranty request may be fulfilled by Mellow USA or directly from Mellow GMBH. Please contact us with any warranty requests or concerns.