Mellow Policies and Terms of Service

 

Shipping in the USA

Getting a Mellow Drive in the USA is easy. We offer flat rate UPS ground shipping for $29.95. The shipment is insured and signature verified. Be sure to ship to your home or office so you can be there to sign for the package. UPS shipping takes 1-7 days depending on your address.

Shipping to Canada

Mellow USA makes it easy to get your package. We ship cross border with UPS Standard and handle the brokerage and duty for you. You will be charged VAT for your province at the time of checkout along with a flat rate of $99.95 which covers the freight and duty to clear customs. Your Mellow Drive gets to you fast, easy, and without any surprise charges. 

Fulfillment Times

Orders placed before 2pm PST Mon-Fri ship same day. Orders placed after 2pm PST Mon-Fri ship next day. Orders placed after 2pm PST Friday-Sunday ship the following Monday.

Returns

Returns are available for new un-used goods in their original packaging within 30 days of purchase. Please contact us for an RMA to initiate a return. Returns will be refunded when the goods are received less their outbound and inbound shipping and any additional costs incurred. 

Warranty Replacement

Your Mellow Drive has a 2 year manufacturers Warranty from Mellow GMBH. Your Battery pack has a 1 year manufacturers warranty from Mellow GMBH. Mellow USA is the distributor for Mellow GMBH. Your warranty request may be fulfilled by Mellow USA or directly from Mellow GMBH. Please contact us with any warranty requests or concerns.